Frequently Asked Questions — Viviaza (United States)
Here are the answers to the most common questions about using Viviaza. If you are looking for real estate market information (taxes, contracts, paperwork), visit our Real Estate Guides Center; and if your question is not listed here, contact us through the Contact page.
About listing your ad
1. Is there any cost to list a property?
No. Listing your ads in the general section of Viviaza is free. You can list your house, apartment, land or any other property for sale or rent without paying anything. There are also optional paid services (such as Featured Ads) for those who want extra visibility, but no one is required to purchase them.
2. If it is free, how does Viviaza make money?
Our model is transparent: we generate revenue from the advertising shown on the site and from the optional paid services. We will never charge you a commission for the contacts you receive or the deals you close.
3. How many properties can I list?
Your entire portfolio. Whether you are an individual with a single property, an independent agent or an agency with a large catalog, there is room to list it here.
4. Do I have to renew or update my ads?
We suggest keeping your inventory up to date and renewing your listings regularly: renewal is free, done with one click from your dashboard, and refreshes the visibility of your ad.
To help you, the system reminds you by email: for sale ads, if 180 days pass without renewal we send an email with its statistics (views and contacts); for rental ads, the reminder arrives at 90 days without renewal or update. Renewing on time keeps your ad fresh and well positioned in front of buyers.
5. Can I edit my ad after publishing it?
Yes, you have full control from your user dashboard, at no cost: update the price, change photos, improve the description or modify your contact details.
6. Can I pause or delete my ad?
Yes. From your dashboard you can pause a listing (it stops showing without losing its information) or delete it permanently. If your property has already been sold or rented, we ask you to remove it to keep the site up to date.
7. Why might my ad be edited or deleted?
To protect the quality of the site, ads must follow basic rules: do not include phone numbers or emails in titles, descriptions or photos (that is what the contact fields are for), do not duplicate the same property, use real images and do not publish false or discriminatory content. Ads that break the rules may be edited or deleted in accordance with our Terms and Conditions.
8. I am an agency with many properties, is there bulk upload?
Yes. If your agency or developer has its own website, you can sync your inventory automatically and for free through an XML Feed. See the XML Synchronization Guide published on the site.
9. How do I create an ad that really sells?
A good ad makes the difference: a clear title, a complete description, up to 15 quality photos, video and a location on the map. We recommend the Guide to Publishing a Successful Ad available on the site.
10. Can I see how my ad is doing?
Yes. In your dashboard you will find the statistics for each listing: how many people have viewed it, how many times it appeared in the listings and the clicks to your phone or WhatsApp. That way you know which ads work and which ones could be improved.
Featuring your ad and payments
11. What are Featured Ads?
They are optional paid services that give more visibility to your listing: presence on the home page, preferred positions in the listings, periodic reordering to keep it at the top or a color highlight that makes it stand out. They improve the visibility of your ad, although — to be honest — no portal can guarantee a sale: that depends on the price, the area and the market.
12. What is a microsite?
It is a page of your own for your agency inside Viviaza, with your logo, your colors and your entire catalog together: your professional business card to share with clients.
13. Can I publish a real estate development?
Yes. Developers have special packages to publish and promote their developments with a dedicated page, units and a gallery.
14. What payment methods do you accept and do you issue an invoice?
The optional services are paid through secure third-party platforms (such as PayPal or a credit card) or bank transfer. If you need an invoice, request it with your complete details within the month in which you made the payment, through the Contact page.
15. If I cancel a paid service, is there a refund?
No. Because these are digital services consumed from the moment of activation, the paid services are non-refundable: not when canceling early, not if the property is sold before expiration, and not if the ad is removed for breaking the rules. The details are in our Terms and Conditions.
Searching for properties safely
16. Do I have to pay or register to contact an advertiser?
Searching is 100% free. The contact details the advertiser chose to show (phone, WhatsApp) are visible without registration. If you prefer to use the site’s internal chat, you need a free account — this is how we protect the conversation and the community.
17. Does Viviaza verify the ads and the advertisers?
We are a meeting point: we do not take part in negotiations, nor do we verify in person the properties, the identity of the advertisers or the ownership of the properties. We do moderate the platform constantly and remove suspicious listings. The final verification of the property and its documentation is always up to the interested party before handing over money or signing.
18. What do I do if an ad looks fake or fraudulent?
Use the “Report ad” link that appears on each listing; our team reviews it as a priority. And a golden rule: never hand over deposits or advance payments for a property you have not visited or verified. We recommend reading the Safety and Fraud Prevention Guide on the site.
19. Does Viviaza take part in the purchase or rental?
No. Every negotiation, visit, payment and signature is directly between the interested party and the advertiser. Viviaza will never ask you for deposits, advance payments or payments to “hold” a property: any request of that kind in our name is a fraud and you should report it.
Your account and your data
20. How do I create an account?
Look for the Register option in the menu, fill out the form with your name, email and phone, accept the Terms and that is it: you can now publish and use the chat. The account is free, personal and non-transferable.
21. I forgot my password, how do I recover it?
On the login page click “Forgot your password?”, enter your email and we will send you the instructions to reset it.
22. Which of my data is public?
Only what you decide to show in your ads (for example, your contact phone): those are visible to any visitor and to search engines. The rest of your information is handled in accordance with our Privacy Policy, where you will also find how to exercise your rights over your data.
23. How do I delete my account?
From your user dashboard you can request deletion at any time. Your data enters a 30-day hold period before being permanently erased, except for what the law requires us to keep (for example, billing information). The details are in the Privacy Policy.
Did not find your answer?
If your question is about the real estate market in the United States (taxes, contracts, paperwork, tips for selling), visit our Real Estate Guides Center. For any other topic, write to us through the Contact page and we will be glad to help.